Terms & Conditions — high5my

1 Introduction

Welcome to high5my ("the Platform", "we", "us", "our"), an online casino and sports betting platform operated under international gaming licences. The Platform is accessible at https://high5my.cam and is intended for use by adults aged 21 years and above who are accessing the service of their own free will.

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and high5my. They govern all aspects of your use of the Platform including account registration, deposits and withdrawals in Malaysian Ringgit (MYR), gameplay, bonus entitlements, and dispute resolution.

high5my serves players across Malaysia, including those based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations throughout the country. By accessing the Platform from any location, you represent that you have independently verified that doing so complies with the laws applicable to you in your jurisdiction.

2 Definitions

For the purposes of these Terms, the following definitions apply:

• "Platform" means the high5my website accessible at https://high5my.cam, together with all associated mobile-optimised interfaces, APIs, and related digital services.
• "Account" means a registered player account held on the Platform, identified by a unique username and secured by the player's chosen credentials.
• "Player" / "You" means any individual who has registered an Account on the Platform or is otherwise accessing the Platform.
• "Wallet" / "Player Balance" means the MYR-denominated balance held within a Player's Account, representing deposited funds, winnings, and any applicable bonus amounts.
• "Bonus" means any promotional credit, free spin, cashback, reload bonus, birthday reward, or referral incentive awarded to a Player by high5my, subject to applicable wagering requirements.
• "Wagering Requirement" means the minimum volume of bets a Player must place before bonus-derived funds become eligible for withdrawal.
• "KYC" means Know Your Customer — the identity and address verification process required before withdrawal of funds or elevation to higher deposit tiers.
• "Real Money Play" means any gameplay activity using actual deposited MYR funds, as opposed to free-play or demo-mode sessions.
• "Restricted Territory" means any jurisdiction in which access to the Platform is prohibited by applicable law or by internal Platform policy.
• "Applicable Law" means the laws and regulations of the jurisdiction under which high5my operates, together with any local laws applicable to the Player in their country or state of residence.

3 Account Eligibility

To be eligible to open and maintain an Account on the Platform, you must meet all of the following criteria at the time of registration and throughout the duration of your Account:

1. You are at least 21 years of age. high5my enforces a strict minimum age of 21 years in accordance with internationally recognised standards for casino and sports betting platforms.
2. You are accessing the Platform voluntarily and for personal entertainment purposes only.
3. You are not a resident of, nor physically located in, any Restricted Territory at the time of registration or gameplay.
4. You are acting on your own behalf and not as an agent, proxy, or representative of any third party.
5. You have not previously had an Account closed, suspended, or terminated by high5my for breach of these Terms or on grounds of fraud, abuse, or misconduct.
6. You understand and accept that online gambling may be regulated or restricted under the laws of your jurisdiction, and you accept full personal responsibility for ensuring your compliance with such laws.

Employees, contractors, and immediate family members of high5my and its affiliated entities are not permitted to hold Player Accounts or participate in real money gameplay on the Platform.

4 Account Registration

4.1 Single Account Policy

Each Player may hold only one (1) Account on the Platform. The creation of duplicate, multiple, or linked accounts by a single individual — whether under the same or different personal details — constitutes a material breach of these Terms and will result in immediate closure of all associated Accounts and forfeiture of all balances and pending bonuses.

4.2 Accuracy of Registration Information

You are required to provide accurate, complete, and current information at the time of registration, including your full legal name, date of birth, residential address, and valid email address. Any false or misleading information provided during registration may result in Account suspension pending verification, denial of withdrawal requests, or permanent Account closure.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials. You must not share your password with any third party. high5my will not be liable for any losses or unauthorised activity resulting from your failure to maintain the security of your login details. You must notify our support team immediately upon becoming aware of any unauthorised access to your Account.

4.4 Account Currency

All Player Accounts on the Platform are denominated in Malaysian Ringgit (MYR). Deposits made in other currencies may be converted at the prevailing exchange rate as stated during the deposit process. high5my does not apply hidden currency conversion margins on MYR transactions.

5 Know Your Customer (KYC)

high5my is required by its international gaming licence obligations to carry out identity verification (KYC) on all Players before processing withdrawal requests above specified thresholds, and at any point where the Platform has reasonable grounds to verify identity.

5.1 Documents Required

Players will typically be required to submit the following documentation:

• Proof of Identity: Malaysian IC (MyKad) — front and back, Driver's Licence, or valid Passport.
• Proof of Address: A recent utility bill (Tenaga Nasional Berhad, Indah Water, or equivalent), bank statement, or official government correspondence dated within the last three (3) months.
• Proof of Payment Method: Where required, a screenshot or statement confirming ownership of the payment method used for deposits (e.g., e-wallet account name, bank account statement).
• Selfie with ID: A clear photograph of the Player holding their primary identity document.

5.2 Verification Timeline

high5my aims to complete standard KYC reviews within 24 to 48 business hours of receiving complete documentation. Players will be notified by email upon successful verification or if additional documents are required.

6 Deposits & Payments

high5my supports a broad range of Malaysian payment methods for deposit purposes, including Maybank, CIMB, Public Bank, Hong Leong, RHB, DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and selected cryptocurrencies (BTC, ETH, USDT, BNB).

6.1 Minimum Deposit

The minimum deposit amount is RM 30 unless otherwise stated in respect of a specific payment method or promotional offer. Minimum amounts may vary by method and are displayed clearly during the deposit flow.

6.2 Processing Times

Deposits made via DuitNow, FPX, or e-wallet methods (Touch 'n Go eWallet, Boost, GrabPay) are typically credited to a Player's Account in real time. Bank transfer and certain cryptocurrency deposits may require additional confirmation time.

6.3 Third-Party Deposits Prohibited

Players may only deposit using payment methods registered in their own name. Deposits from joint accounts, third-party payment methods, or funds originating from another person are strictly prohibited and may result in Account suspension and refund of deposits pending investigation.

6.4 Deposit Limits

Players may set voluntary deposit limits (daily, weekly, or monthly) through their Account settings as part of our responsible gambling commitment. Once a deposit limit is set, it takes immediate effect. Requests to increase a deposit limit are subject to a 72-hour cooling-off period before activation.

7 Withdrawals

Players may request withdrawal of available funds (i.e., cleared, non-bonus funds that have met any applicable wagering requirements) at any time, subject to the conditions set out in this section.

7.1 Withdrawal Methods & Processing Times

• Touch 'n Go eWallet / Boost / GrabPay: Typically processed within 5 minutes of approval.
• DuitNow / FPX (Maybank, CIMB, Public Bank, RHB, Hong Leong): Typically processed within 5 to 15 minutes of approval.
• Direct Bank Transfer: Typically processed within 15 to 60 minutes of approval.

All processing times stated above represent indicative ranges and are not guaranteed. Times may be extended where KYC verification is outstanding or where a withdrawal triggers an internal security review.

7.2 Withdrawal to Same Method

Withdrawals must be made to the same payment method used for the corresponding deposit, where technically possible. This requirement is a standard anti-money laundering control.

7.3 Minimum & Maximum Withdrawals

The minimum withdrawal amount is RM 50. Maximum withdrawal limits per transaction and per day may apply and will be communicated to the Player through their Account settings. VIP tier members may be eligible for elevated withdrawal limits.

8 Bonuses & Promotions

high5my offers a range of bonuses and promotional incentives to both new and existing Players. All bonuses are subject to the general terms set out herein and any specific terms communicated at the time the bonus is awarded or advertised.

8.1 General Bonus Conditions

• Bonuses are awarded in MYR and credited to the Player's Account Wallet upon satisfaction of applicable eligibility criteria.
• Bonus funds are subject to wagering requirements before they may be converted to withdrawable cash. The specific wagering requirement applicable to each bonus is stated in the relevant promotion terms.
• Only one bonus may be active at any given time unless explicitly stated otherwise in the promotion terms.
• Bonus entitlements are personal to the registered Player and may not be transferred, exchanged, or redeemed for cash outside the stated wagering process.

8.2 Birthday & Loyalty Bonuses

Players who have completed KYC verification are eligible for tier-based birthday bonuses as follows: Bronze (MYR 188), Silver (MYR 388), Gold (MYR 888), and VIP (MYR 2,688). These bonuses are credited once per calendar year during the Player's registered birthday month. Tier status is calculated based on cumulative wager volume over the preceding 12-month period.

8.3 Referral Programme

The referral programme awards both the referring Player and the newly registered referee a bonus of MYR 38 each, subject to the referee completing KYC verification and meeting a minimum first deposit requirement. Referral bonuses are subject to standard wagering requirements. Self-referrals and collusive referral arrangements will result in cancellation of all associated bonuses and may result in Account suspension.

8.4 Cryptocurrency Deposit Bonus

A 2% bonus on cryptocurrency deposits, up to a maximum of MYR 688 per transaction, is available to eligible Players. This bonus is subject to standard wagering requirements. The bonus is available only on deposits made using supported cryptocurrencies (BTC, ETH, USDT, BNB) and is not combinable with other active deposit bonuses unless explicitly stated.

9 Gameplay & Betting Rules

All games and betting markets available on the Platform are governed by the rules specific to each game or market, as displayed within the Platform interface. In the event of any conflict between game-specific rules and these Terms, the game-specific rules shall prevail in respect of that particular game or market.

9.1 RNG Games

All slot titles, instant games, lottery, and table game software available on the Platform use certified Random Number Generators (RNG), independently audited to confirm outcome randomness and statistical fairness. Published RTP (Return to Player) percentages are accurate representations of long-run theoretical returns.

9.2 Sports Betting

Sports betting markets including Liga Super Malaysia, English Premier League (EPL), UEFA Champions League, UFC, and other events are subject to specific bet settlement rules displayed within the sportsbook section. high5my reserves the right to void bets where events are cancelled, postponed beyond the stated settlement window, or where market pricing errors are identified.

9.3 Live Dealer Games

Live dealer games are streamed in real time and involve human dealers. Technical interruptions during live dealer gameplay will be resolved in accordance with the fair play procedures of the relevant game studio. Where a round cannot be completed due to technical failure, bets will be returned to the Player's Wallet.

9.4 Technical Malfunctions

In the event of a technical malfunction, software error, or communication failure that affects the integrity of a game round, high5my reserves the right to void the affected transaction and restore the Player's Wallet to its pre-round balance. No claims for losses arising from technical malfunction will be entertained beyond this remedy.

10 Prohibited Activities

The following activities are strictly prohibited on the Platform. Engaging in any prohibited activity constitutes a material breach of these Terms and may result in immediate Account suspension, permanent closure, forfeiture of balances, and reporting to relevant authorities where required by law:

• Using the Platform for any unlawful purpose, including but not limited to money laundering, fraud, or terrorist financing.
• Providing false identity information or using another person's identity or payment method without their authorisation.
• Using automated tools, bots, scripts, or artificial intelligence to access, play, or interact with the Platform.
• Exploiting software bugs, errors, or vulnerabilities for personal gain.
• Engaging in collusive betting, match-fixing, or any activity that corrupts the integrity of sports markets.
• Participating in bonus abuse, including the creation of multiple accounts to claim new player bonuses multiple times.
• Charging back deposits through a payment provider after wagering the deposited funds.
• Attempting to access accounts belonging to other Players.

11 Intellectual Property

All content on the Platform — including but not limited to the high5my brand name, logo, website design, software, game interfaces, promotional materials, written content, and graphics — is the exclusive intellectual property of high5my or its licensors. Nothing in these Terms grants the Player any licence, right, or interest in any Platform intellectual property.

Players may not reproduce, redistribute, publish, reverse engineer, or create derivative works from any Platform content without the prior written consent of high5my. Unauthorised use of Platform intellectual property may constitute an infringement of copyright, trademark, or other applicable laws.

12 Limitation of Liability

To the fullest extent permitted by applicable law, high5my's total aggregate liability to any Player in connection with the Platform, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total value of deposits made by the Player in the 12-month period immediately preceding the event giving rise to the claim.

high5my expressly excludes liability for: (a) indirect or consequential losses; (b) loss of profits or anticipated winnings; (c) losses arising from the Player's failure to comply with these Terms; (d) losses arising from reliance on inaccurate or incomplete information provided by the Player during registration or KYC; and (e) interruptions to Platform access caused by circumstances beyond high5my's reasonable control.

The Platform is provided "as is" and high5my makes no warranty, express or implied, regarding uninterrupted availability, error-free operation, or the compatibility of the Platform with any Player's device or software configuration.

13 Responsible Gambling

high5my is committed to promoting responsible gambling and maintaining a safe gaming environment. We provide all registered Players with access to the following tools within their Account settings:

• Deposit Limits — Set daily, weekly, or monthly caps on deposits.
• Session Time Reminders — Receive alerts after defined periods of continuous gameplay.
• Self-Exclusion — Temporarily or permanently exclude your Account from accessing the Platform.
• Reality Checks — In-session notifications displaying your current session duration and net wagering position.

Players who believe they may have a gambling problem are strongly encouraged to make use of these tools and to seek professional support. For confidential assistance, you may contact Malaysian support services or internationally recognised responsible gambling organisations.

For further information on our responsible gambling programme, Player protection tools, and support resources, please refer to our dedicated Responsible Gambling page.

14 Account Suspension & Closure

14.1 Suspension by high5my

high5my reserves the right to suspend or restrict a Player Account at any time and without prior notice where: (a) there are reasonable grounds to suspect a breach of these Terms; (b) a KYC review is outstanding; (c) there is suspected fraudulent activity; or (d) required by a competent authority.

14.2 Closure by the Player

Players may request Account closure at any time by contacting our support team via live chat or email. Upon Account closure, any remaining balance (net of unmet wagering requirements) will be processed for withdrawal to the Player's verified payment method within a reasonable timeframe, subject to completion of KYC verification.

14.3 Permanent Closure

high5my reserves the right to permanently close an Account, without liability and without obligation to return funds, where the Account has been used in a manner that constitutes a serious breach of these Terms, including fraud, money laundering, or abuse of the bonus system.

15 Amendments to Terms

high5my reserves the right to modify, update, or replace these Terms at any time. Material changes will be communicated to registered Players via email or prominent in-platform notification no less than 7 days before the revised Terms take effect, except where more urgent changes are required by law or regulatory instruction.

Your continued use of the Platform following notification of changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and may request Account closure in accordance with Section 14.2.

16 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction under which high5my holds its international gaming licence. Any dispute arising under or in connection with these Terms that cannot be resolved through our internal complaints process shall be referred to binding arbitration in accordance with the rules of the applicable international arbitration body.

Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction. Players who are resident in Malaysia are additionally reminded that they bear personal responsibility for compliance with Malaysian law in connection with their use of the Platform.

17 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or if you wish to exercise any rights described herein, please contact the high5my support team through the following channels: